Refund and Returns Policy

Our Commitment

At Aurora Independent Publishing (AIP), your satisfaction is our priority. We take great pride in the quality of our books and literary works. If you are not entirely satisfied with your purchase, we’re here to help. This policy applies to all products purchased directly from aipbooks.com.

Fulfilment Note: Physical books are fulfilled via BookVault Print-on-Demand (PoD) service, and digital products are delivered instantly via BookFunnel.

1. Returns (Physical Books – Defect/Damage Only)

This section applies exclusively to physical books ordered through our BookVault PoD service. As these are custom, print-on-demand items, we can only accept returns/exchanges for books that are defective or damaged due to a manufacturing or printing error.

Defect/Damage Reporting Window:

You must report any defect or damage within **14 calendar days** of receiving your item. Claims submitted after this period cannot be accepted.

Eligibility for a Return/Exchange:

• The issue must be reported within **14 calendar days** of delivery.
• The item must have a significant manufacturing defect (e.g., blank pages, misaligned spine, major print error) or be damaged in transit.
• A receipt or proof of purchase (e.g., order number) is required.
• Photographic or video evidence of the defect/damage is mandatory for processing the claim.

2. Refunds

Inspection and Processing:

Once we receive your item (only applicable for approved returns), we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

Approval and Payout:

If your return is approved (only for manufacturing defects or transit damage reported within 14 days), we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies (typically 5-10 business days).

Note on Damages/Defects: If the physical book is damaged or defective due to the printing process upon arrival, please contact us immediately (within **14 days** of delivery) to arrange a replacement or refund. Do not ship a damaged item back without contacting us first.

3. Non-Returnable Items

The following items are exempt from being returned or refunded:

• Gift cards.
• Downloadable digital products (e-books, audiobooks, etc.) delivered via BookFunnel are considered final sale due to their immediate access nature.
• Physical books returned due to buyer’s remorse, change of mind, or after the **14-day defect reporting window** has closed.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Items marked as final sale or clearance.

4. Shipping Costs

• You will be responsible for paying your own shipping costs for returning your item unless the item is defective or incorrect.
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.
• If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

5. Exchanges (Defective Items Only)

As physical books are custom Print-on-Demand items, we only offer exchanges (or replacements) if the item is reported within **14 calendar days** and is defective or damaged due to a manufacturing error from our BookVault PoD partner. If you meet this criteria and need to exchange a defective item for the same item, please contact us immediately for instructions.

6. How to Initiate a Return or Contact Us

To start a return or if you have any questions on how to return your item to us, please contact us with your order number and the reason for the return.

Policy effective Date: October 7, 2025.

This policy is subject to change without notice.